Returns and Exchanges:
This shop does not accept returns and exchanges for most items due to the fragile nature of the products. The individual listings will indicate which products apply. However, please do not hesitate to email or use the contact form for any issues. A resolution will be of high priority. If a product qualifies for a return, refunds will only be issued through the original payment method. Cancellations are accepted within 24 hours of purchase,
Shipping:
This shop is located in the U.S. Virgin Islands and offers USPS domestic flat rate shipping, unless requested otherwise. It is recommended to choose USPS Priority shipping for a faster and more accurate air transit delivery to the U.S. mainland.
At this time, shipping is only offered within the United States (shipping is offered to Canada through the Etsy shop). Please allow 3 to 4 business days for processing orders before packages are shipped. You will receive a shipping confirmation with a tracking number through your email. Cancellations are only accepted within 24 hours of purchase,
Privacy:
Your privacy is of great importance, your email address and personal identification will not be shared. The details of your banking information are secured with your financial institution and the payment processor. The details of your funding information will never be shared with the owner of this shop.
Terms of Service:
You are agreeing to all the stated Policies and Terms of Service by utilizing this website and/or purchasing from this shop, Buttercream Dolls. To the maximum extent permitted by law, Buttercream Dolls shall not be liable for any indirect, incidental, special, consequential, fraud or punitive damages arising from your use of this website, services nor purchase of goods. Buttercream Dolls reserve the right to suspend or terminate your account or access to services at sole discretion, without notice, and for conduct that violates the Policies and Terms, or is harmful to this business.
If you have any questions regarding the above policies, please do not hesitate to email or use the contact form below for further information. Thank you for stopping by!